Customer Care Device Management
Operators today are experiencing increased pressure on their customer care call center. This is a direct result of the dramatic increase of smartphones in the market.
A rapidly expanding segment of smartphone users are facing more complex problems with their devices than the average mobile user. Customer care agents are thus finding themselves spending more time on calls with smartphone owners. Moreover, many users are unnecessarily returning operator-subsidized handsets with easily resolved problems. This is all translating into a net increase of operation costs. Finally, smartphone loss and theft cases are increasing at a rapid rate and the first subscriber reaction is to call his operator customer care hoping to protect his private data on the lost device.
Invigo's Customer Care Device Management (CCDM) offers a solution to the smartphone management problem.
It allows customer care agents to perform automated real-time management of the smartphone.
The agents can poll vital information about the device, check and control different hardware,
and verify and fix various settings.
The time spent on the call is thus automatically reduced leading to decreased costs.
Many cases of handset return will also be avoided.
For the emergency cases of device theft and loss, the agent can lock or wipe the device instantly.
- Reduce costs related to customer care calls
- Reduce costs related to handset return
- Support all device OS platforms
- Spare time spent on customer care calls
- Resolve smartphone problems faster
- Secure private data in case of loss/theft